FAQs
What payment options are available?
At Shiny Palace, we accept the following payment methods:
- Mastercard
- Maestro
- Visa
- American Express (AMEX)
- Shop Pay
If you encounter any issues or have questions regarding your payment, please contact our support team.
How long does it take to receive a response to my inquiry?
We handle inquiries in the order they are received and aim to respond as promptly as possible, typically within 24 to 48 hours on business days.
Can I update my delivery address after placing an order?
Once an order is placed, it is usually prepared and shipped within 1-2 business days. If you need to update your delivery address, please contact us immediately with your name and order number. While we strive to accommodate address changes, we cannot guarantee them after shipment.
What is the order processing time?
Orders are generally processed within 1-2 business days, depending on current demand.
What are the shipping procedures?
Our warehouse ships orders Monday through Friday, excluding public holidays. After an order is placed, it takes 1-2 business days to prepare it, with an estimated delivery time of 5-7 business days.
What if items are out of stock or on backorder?
If an item is out of stock, we will notify you via email with the expected shipping date. If the delay exceeds two weeks, we will automatically issue a refund for the unavailable items.
What if my delivery address is incorrect?
If you realize your delivery address is incorrect, please contact us immediately via email with your name and order number. We will do our best to make the correction before the package is shipped, but changes cannot be guaranteed once the package has left our warehouse.
Received a damaged item?
We apologize if your order arrives damaged. Please contact us with your name and order number so we can assist you in resolving the issue.
How can I track my order?
To track your order, visit the 'Track your order' page located in our main or footer menu and enter your tracking number. For additional assistance, you can email us at info@melymedialtd.com
Is your tracking number not working?
If your tracking number is not working, please reach out to us at info@melymedialtd.com
Missing or damaged items in your order?
If any items are missing or damaged in your order, please contact us immediately so we can address the issue. We offer a 30-day return window from the delivery date, so please reach out within this timeframe via the 'Contact us' page or by emailing us at info@melymedialtd.com
What are the conditions for returns?
Items must be returned in their original condition and packaging, unused.
Who is responsible for return shipping costs?
For defective products, we cover the return shipping costs. For other returns, including complaints, return shipping costs are your responsibility.
Any more questions? Feel free to contact us:
Trading name: Shiny Palace
Company name: MELY MEDIA LIMITED
Address: RM 509, 5/F, The Cloud, 111 Tung Chau Street, Tai Kok Tsui, Hong Kong
Email: info@melymedialtd.com
Phone: +15642407542
Registration number: 71670123
Customer Service: Our customer service is available from 9:00 AM to 5:00 PM (Monday to Friday).
Response Time: Customer service responds within 24/48 hours during business days.