FAQs

What payment methods do you accept?

We support the following payment methods:

  • Visa
  • Maestro
  • Mastercard
  • AMEX
  • Shop Pay

If you encounter any issues or have questions regarding your payment, please don’t hesitate to contact our support team.

How quickly will I receive a response to my inquiry?

We process messages and emails in the order they are received and strive to respond as quickly as possible, typically within 24 to 48 hours on business days.

Can I change my delivery address after placing an order?

Once your order is placed, it is typically packaged and shipped within 1-2 business days. If you need to change your delivery address, please contact us immediately with your name and order number. we will do our best to assist you.

Where can I track my order?

To track your order, please visit the 'Track your order' page in our main menu or footer and enter your tracking number. For further assistance, you can email us at support@shinypalace.com

What are the shipping details?

Our warehouse ships orders Monday through Friday, excluding official holidays. After placing an order, it takes 1-2 business days to prepare it, with an estimated delivery time of 5-7 business days.